Return policy

Return & Refund Policy

At Mile One Espresso, we want you to be satisfied with your purchase. If you are not completely happy with your order, you may request a return or refund subject to the terms outlined below.

Returns

You have 30 days from the date of delivery to request a return for eligible items.

To qualify for a return, the item must:

Be unused and in the same condition that you received it
Be returned in the original packaging with all accessories and documentation
Include proof of purchase or order confirmation

Items returned without prior approval may not be accepted.

Non-Returnable Items

Certain products cannot be returned, including:

Coffee beans or other consumable products
Perishable goods
Gift cards
Custom or special-order products
Items that have been used, damaged, or altered after delivery

Consumable items such as coffee products are generally not eligible for return once shipped due to their nature.

Espresso Machines & Equipment

Due to the nature of espresso equipment:

Machines and grinders must be unused and in new condition
All original packaging, accessories, manuals, and parts must be included
Items that show signs of use may be subject to a restocking fee or may not be eligible for return

Returns for large equipment may be assessed on a case-by-case basis.

Damaged or Faulty Items

Please inspect your order immediately upon arrival.

If your item is:

Damaged during shipping
Defective
Incorrect

Please contact us within 48 hours of delivery with photos of the issue so we can resolve it quickly. We may offer:

A replacement
A repair
A refund

Return Process

To start a return:

Contact us at info@mileoneespresso.com with your order number and reason for return.
If approved, we will provide return instructions.
Ship the item back securely using a tracked shipping service.

Returns sent without authorization may be refused.